Senior Full Stack Web/Genesys Developer

Immediate need for a talented Senior Full Stack Web/Genesys Developer. This is a 12 months contract opportunity with long-term potential and is located in Charlotte NC (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-92407

Pay Range: $75 - $76/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirements
• Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed
• Work collaborative with other IT teams such as Middleware and Salesforce engineering
• Responsible for working with agile team to create, write, and execute testing plans
• Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues

Key Requirements and Technology Experience: 

• Key Skills; Genesys Cloud CX / IVR Development ,API Integration (REST, GraphQL, JSON, OAuth2) ,Conversational AI / Bots (Dialogflow, Genesys Bot Flows, Amazon Lex),AWS
• Required BS/MS in Computer Science, Engineering, or related subject
• Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool 
• Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
• Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
• Understanding of authentication methodologies (Oauth, SAML)
• Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc...
• Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions
• NLU and Voice bot experience is a plus (Client Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex)
• Experience with implementation and supporting Genesys WFM and Reporting
• Experience with Cyara Velocity and/or Cyara Cruncher testing tools
• Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code

Our client is a leading Financial Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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