Application Analyst in Charlotte, NC at Pyramid Consulting, Inc

Date Posted: 12/2/2019

Job Snapshot

Job Description

Immediate need for a talented Application Analyst with experience in the Utility Industry.
This is a 12+ Months Contract opportunity with long-term potential and is located in Charlotte, NC. Please review the job description below.
Job ID: 19-53689

Key Responsibilities:
  • Provide day-to-day production support for applications, infrastructure, and end user client tools (ex. Datalink, Process Book, and PI Vision).
  • Provide performance optimization and system health monitoring in support of compliance with overall health and availability targets for production systems.
  • Provide installation, configuration, and monitoring support for the PI system servers, the application operating systems, interfaces, and client tools on end user workstations.
  • Create, monitor, and provide maintenance for PI system tags.
  • Provide monitoring and maintenance support for system security, deployment of patches, file backups, system restoration, and password management.
  • Perform root cause analysis along with recommending and implementing preventive techniques as required.
  • Develop and maintain effective application technical support documentation including procedures.
  • Support the evaluation of operating system upgrades and changes to support tools, including support testing.
  • Work directly with vendors and IT entities to troubleshoot and resolve issues. Ensure issues are properly documented, classified and escalated as appropriate.
  • Support the analysis of business processes, information gathering, interpreting requirements, developing specifications, and implementing process workflows, including routing and approvals.
  • Participate on project teams to deliver new functionality and to support corporate initiatives.
  • Lead discussions, collaborate and interact with Enterprise Architects, IT Operations, Telecom, and various other business units.
  • Comply with all applicable IT processes and procedures.
  • Champion adherence to human performance practices.
  • Champion adherence to change management processes.
  • Ensure adherence to Service Level Agreement commitments.
  • Interact and provide support for end users including training.
  • Provide periodic 24x7 on-call rotation support.
Key Requirements and Technology Experience:
  • Bachelor’s degree in computer science, information technology, engineering, or a related discipline; or five years of related business work experience in lieu of a degree.
  • Five or more years of experience with the installation, configuration, and monitoring of OSIsoft PI System servers, interfaces, and user tools.
  • Five or more years of experience as a system administrator of OSIsoft’s PI System.
  • Five or more years of experience with OSIsoft PI System tag creation, tag monitoring, and tag maintenance.
  • Five or more years of experience with performance optimization and monitoring system health for the OSIsoft PI System.
  • Three or more years of experience with PI Data Archive, PI Asset Framework, PI Asset Analytics, PI Event Frames, PI Vision, and PI Notifications.
  • Experience with the monitoring and maintenance of OSIsoft PI System security and the deployment of patches.
  • Experience with Windows system administration (2018, 2016, and 2012).
  • Experience with Active Directory Security.
  • Experience with PowerShell Scripting.
  • Experience in Microsoft .NET application development.
  • Working knowledge of application development life cycles.
  • Technical knowledge of networks, firewalls, and related hardware and software.
  • Demonstrated ability to lead others in completing complex deliverables.
  • Demonstrated ability to resolve complex technical issues that require significant freedom of action and sound judgment.
  • Demonstrated ability to multi-task effectively, proven self-starter, and demonstrated ability to work with minimum supervision.
  • Demonstrated ability to work with external vendors of software packages and coordinate deliverables between internal and external teams.
  • Demonstrated ability to easily and quickly learn business processes and technical skills to ensure effective project deliverables.
  • Demonstrated knowledge of IT Solution Delivery Life-Cycle processes and the ability to apply solution delivery best practices.
  • Strong experience with documenting procedures and best practices.
  • Strong organization and customer service skills.
  • Strong oral and written communication skills.
  • Strong team player that works well with others.
  • Experience in supporting end users with the use of technology.
  • Passion for quality and excellence.
  • Ability to adapt and learn new technologies quickly.
  • Able to pass NERC background checks.
  • Able to provide periodic 24x7 on-call support.
Our client is a leading Utility Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.