Associate Service Desk Specialist in Atlanta, GA at Pyramid Consulting, Inc

Date Posted: 12/3/2019

Job Snapshot

  • Employee Type:
  • Location:
    Atlanta, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Immediate need for a talented Associate Service Desk Specialist with experience in the IT Industry. This is a 4+ Months contract opportunity with long-term potential and is located in Atlanta, GA. Please review the job description below.
Job ID: 19-53872

Key Responsibilities and Requirements:
  • Responsible for providing technical advice and guidance to IT users, employing a high degree of customer service, technical expertise, incident resolution, and timeliness.
  • Provides 1st and 2nd level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Monitors tickets assigned to the queue and process first-in first-out based on priority and redirect problems to correct resource.
  • Applies business/technical support concepts to perform Tier 1 and 2 technical support and escalate issues requiring upper 2nd or 3rd level support.
  • Utilizes and maintains the helpdesk tracking software.
  • Manages follow-Client and hand-offs on behalf of the user
  • 0-2 years experience required
Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. J2W:CB3