Business Support Manager in Weldon Spring, MO at Pyramid Consulting, Inc

Date Posted: 11/13/2019

Job Snapshot

Job Description

Immediate need for a talented Business Support Manager with experience in the Telecom Industry. This is a 13+ Months contract opportunity with long-term potential and located in Weldon Spring, MO. Please review the job description below.
Job ID: 19-17448

Key Responsibilities:
  • The Business Support Manager position relies on expertise in Customer Loyalty and Retention, as well as proficiency in Reporting, Tracking, Business Finance and Network Design & Operations as well as proficiency in various Client systems are required.
  • The incumbent BSM will develop and execute strategies and manage customer relationships within the Small Business markets.
  • Required support will include order tracking, welcome/confirmation call/visit’s, onsite support for high value customers, tech support coordination and ownership of order from submission to installation.
  • Incumbent will serve as primary point of contact for customer retention throughout the order process.
  • Incumbent will work closely with Vendor agents and Channel Managers to ensure the direct selling transition is successful and post-sales actions are handled with care.
  • Provide support to Business Sales ACD Channels resulting in key metric improvements.
Key Requirements and Technology Experience:
  • Experience within sales/customer support.
  • Experience with Microsoft Excel and PowerPoint.
  • Excellent communication/interpersonal skills both oral and written.
  • Account management and field management experience.
  • Strong presentation skill.
  • Self-motivated, independent and solution oriented.
  • Knowledge of sales contact strategies.
  • Client offer and sales systems knowledge.
  • Ability to develop and lead a cross functional peer team, as well as manage several
  • programs.
  • Ability to communicate effectively across all levels of management.
  • Strong system skills with preferred experience with systems/reporting tools referenced.
  • below, ability to navigate efficiently through multiple systems to effective resolve/support all customer orders to completion.
  • Sales Force.Com, National SOP, IVAPP, WFA/DO, Coffee Anywhere, NRI, WBN, Express *Trak (Potomac), Expressweb.
  • NTAG, ROC, Portal, IGO.
  • Wire Center Index/DRC/ALT Channels Tracker.
  • Bachelor's degree or four or more years of work experience.
Our client is a leading Telecom Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.