Client Service Representative in Atlanta, GA at Pyramid Consulting, Inc

Date Posted: 11/14/2019

Job Snapshot

Job Description

Immediate need for a talented Client Service Representative with experience in the Telecom Industry.
This is a 7+ Months Contract opportunity with long-term potential and is located in Atlanta, GA. Please review the job description below.
Job ID: 19-51493

Key Requirements and Technology Experience:
  • Performance Objectives Daily Communications:
  • Receive and respond to inbound customer telephone, chats and email inquiries regarding advertising products and/or services.
  • Other interaction via telephone, fax, email, and face-to-face may occur with customers, other Customer Service Department teams and internal teams as applicable.
  • Educate customers about features and benefits of products in order to improve product related sales and customer satisfaction
  • Determine customer requirements and expectations in order to recommend specific products and solutions
  • Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
  • Ability to comprehend instructions, short correspondence, and memos and ask clarifying questions to ensure understanding
  • Ability to write emails, chat messages and letters to internal and external customers
  • Ability to conduct business over the telephone in a professional manner and in a team environment
  • Follow issues from identification to resolution, working with various internal departments and external affiliated websites and companies to bring resolution to customer concerns as they arise
  • Ability to effectively present information to customers, co-workers, supervisors on a one-on-one basis
  • This includes assisting others with troubleshooting and issue resolution as necessary
  • Utilize computerized systems to notate customer interactions, concerns, trends, track calls, and other reporting as necessary
  • Includes producing, formatting and appropriate delivery of reports as necessary not limited to the use of Outlook, Excel, Word and other programs and applications as required
  • The Client Service Representative II will show the flexibility necessary to adjust to changing/additional duties and responsibilities as the department and company changes
  • Additional responsibilities may be delegated to the Client Service Representative II in order to assist the department and company with meeting their goals and mission.
  • Minimum of 2 years of customer service related experience or training.
  • Minimum of 1 year sales or up-selling experience Must be able to handle 75+ calls per day
  • Must be able to meet minimum revenue goals
  • Requires attention to detail and the ability to adapt to change
  • Knowledge of various computer applications including experience with business support applications such as MS Office (Word, Power Point, and Excel) required
  • Ability to type 40+ WPM.
  • Excellent oral and written communication skills
  • Experience working in a team environment and assisting others as applicable
  • Hours are extended and varied must have an ability to accommodate a flexible schedule and work overtime as needed
  • Must be flexible to work any shift during business hours, currently Monday – Saturday, 8AM - 8PM (hours subject to change to meet business needs)
  • College degree preferred; minimum high school diploma or general education degree (GED) required
Our client is a leading Telecom Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.