Client Service Representative in Draper, UT at Pyramid Consulting, Inc

Date Posted: 12/3/2019

Job Snapshot

Job Description

Immediate need for a talented Client Service Representative with experience in the Automotive Industry.This is a 12+ Months contract opportunity with long-term potential and is located in Draper, UT. Please review the job description below.
Job ID: 19-53678
Key Responsibilities and Technology Experience:
  • Work with internal team members via cases, phone, email and IM to escalate system and client issues
  • Analyze data to resolve complex technical issues.
  • Use critical thinking and problem solving skills to resolve a wide variety of issues.
  • Follow up with client requests in a timely manner.
  • Correctly document all work in a case system.
  • Ability to work under pressure and against deadlines.
  • Ability to use discretion in managing confidential client data.
  • Ability to follow outlined processes and demonstrate good judgment.
  • Ability to work well independently and with a team.
  • Ability to analyze different types of data to draw conclusions.
  • Knowledge, Skills, and Abilities.
  • Customer and client focus.
  • Excellent communication skills, both verbal and written.
  • Organizational skills.
  • Problem solving abilities.
  • Technical capacity.
  • Professionalism.
  • Attentiveness.
  • Critical thinking and problem solving.
  • Service delivery.
  • Meeting schedules and deadlines.
  • Works on other projects as assigned by their Manager/-
  • Attend training sessions to improve and/or maintain skill sets.
  • Maintain professionalism while working with clients, co-workers, and leadership.
  • High School Diploma required.
  • 2+ years of related work experience.
  • Working knowledge of MS Outlook, Word and Excel.
  • 2+ years Customer Service experience.
  • College degree.
  • Accounting/bookkeeping knowledge.
Our client is a leading Automotive Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.