CW Lease End Services Clerk in Owings Mills, MD at Pyramid Consulting, Inc

Date Posted: 1/13/2020

Job Snapshot

Job Description

Immediate need for a talented CW Lease End Services Clerk with experience in the Banking & Financial Industry. This is a 06+ Months Contract opportunity with long-term potential and is located in Elk Grove Village, IL. Please review the job description below.
Job ID: 18-12513

Key Requirements and Technology Experience:
  • Effectively collect on excess wear and use and/or mileage charges on matured lease accounts while providing excellent customer service.
  • Being accountable for accurate and timely handling of all aspects of customer maintenance and transactions.
  • Retrieving payment history from the system and clearly communicate account status to the customer.
  • Analyzing account characteristics and working with customers towards account resolution while providing best in class customer service.
  • Utilizing approved methods/procedures to make customer contact.
  • Utilizing all collections tools available to maximize collections efforts.
  • Documenting all activities in a clear and concise manner.
  • Being knowledgeable and complying with all security and compliance procedures.
  • Effectively manage all inbound and outbound calls in an attempt to resolve customer's outstanding debt, issues and concerns.
  • This is a phone based position and requires someone to be comfortable on the phones and have previous phone based experience.
  • Experience with financial transactions HIGHLY preferred.
  • Must be able to work any time between 8am - 8pm.
  • Intermediate Excel Experience REQUIRED.
  • Professional demeanor.
  • Strong written and verbal communication required.
  • Ability to work independently.
  • Attention to detail – A must. Will be handling high volume of auto finance contracts and vehicle information.
  • Ability to thrive in a compliance-based environment.
  • Ability to multitask and be flexible with a high volume of workloads.
  • Experience in an administrative, reporting or high volume production environment
    Financial, Banking, Contracts experience is highly preferred.
Our client is a leading Banking & Financial Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.J2W:CB3