Help Desk Analyst in Kent, WA at Pyramid Consulting, Inc

Date Posted: 11/13/2019

Job Snapshot

Job Description

Immediate need for a talented Help Desk Analyst with experience in the Banking & Financial Industry. This is a 6+ Months contract opportunity with long-term potential and is located in Kent, WA. Please review the job description below.
Job ID: 18-10280

Key Responsibilities:
  • Install, support and maintain end user devices including PC’s, Mobility, Telephones and audiovisual equipment.
  • Install, support and maintain PC applications in a Windows 7/10 Active Directory environment. Software includes Operating Systems, Endpoint Security, Office 365, VPN, System Management tools and various business unit software titles.
  • Administration of system management tools and applications, for the purpose of ensuring the secure and reliable operation of technology.
  • Maintain proper documentation, as required by the leadership of Corporate Systems, to properly track the status of all service calls, to assist the helpdesk in providing prompt response to users, and report on the progress of duties related to project participation.
  • Support and participate in the continuous assessment and improvement of the quality of care and services provided.
  • Participate in the delivery of project objectives as directed.
  • Performs other duties as required
Key Requirements and Technology Experience:
  •  Bachelor’s degree in Information Technology, Computer Science preferred, but will consider equivalent experience.
  •  Three years’ experience in a technical support position providing end user computing support.
  •  MCSA, MCITP, HDI Certification, or A+ certifications preferred.
Our client is a leading Banking & Financial Industry. And we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. J2W:CB3