IT Business Associate in McLean, VA at Pyramid Consulting, Inc

Date Posted: 11/21/2019

Job Snapshot

Job Description

Immediate need for a talented IT Business Associate with experience in the Banking & Financial Industry. This is a 12+ Months Contract opportunity with long-term potential and is located in McLean, VA. Please review the job description below.
Job ID: 19-52480

Key Responsibilities:
  • Monitors Service and Incident Ticket Queues and routes priority Tickets accordingly
  • Documents and completes Service and Incident Tickets appropriately
  • Reviews completed Tickets for completeness and accuracy
  • Follows Desktop Technology Best Practices and Procedures
  • Manages Desktop and Mobile hardware inventory, including monitoring and maintaining equipment inventory levels
  • Evaluates equipment for reuse
  • Processes below standard equipment for disposal
  • Performs PC imaging to Support On-Boarding or Migration Sessions
  • Performs Data Retention Processes
  • Provides Mobile Device Activation and Support
  • Provides PC and Mobile Hardware
  • Supports PC Tech Refresh Processes
  • Provides input to Desktop Technology Best Practices
  • Tests new operational hardware, software and operating systems
  • Executes and provides IT support for Moves
  • Develops and executes Project Plans
  • Understands Service Delivery Metrics
  • Reports on Service Delivery
Key Requirements and Technology Experience:
  • Bachelor’s Degree in business, Information Systems or related discipline
  • Minimum of 3 years of relevant experience
  • Demonstrates Excellent Customer Service
  • Operates as a Self-Starter
  • Shows ability to work in a Team environment
  • Demonstrates ability to follow operational procedures
  • Demonstrates ability to update operational procedures under direction
  • Plans and executes tasks as scheduled
  • Possesses strong Verbal and Written Communication skills
  • Demonstrates Working knowledge of PC Hardware and Software Installation Options and Configuration Settings
  • Displays Working Knowledge of Incident Management and Service Ticketing Systems
  • Working knowledge of Asset Management Principles and Controls
  • Working knowledge with Mobile Device Hardware Setup and Configuration
  • Working knowledge of Mobile Device Service Activation and support
  • Working knowledge of the following is required: Windows 7, Windows 10, MS SCCM, MS Office 2016, Office 365
  • Be accountable for strong individual and team performance
  • Treat obstacles as challenges to overcome, not excuses
  • Deliver prompt and high-quality customer service
  • Working knowledge of the following: Active Directory and AppSense
  • Working knowledge of Workspace One; Apple iOS; and Android
  • Working knowledge of the following OS and Tools would be a plus: Service Now, Bit Locker, Symantec Endpoint Protection, Apple iOS; Excel; Access; Visio; and Eracent
  • Bachelor’s degree in Business, Information Systems or related discipline
  • CITAM Certification
  • ITIL Foundation
  • A+ Certification
  • Visio Process Workflows
Our client is a leading Banking & Financial Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.J2W:CB3