IT Service Manager in Bloomfield, CT at Pyramid Consulting, Inc

Date Posted: 11/13/2019

Job Snapshot

Job Description

Immediate need for a talented IT Service Manager with experience in the Insurance Industry. This is a 12+ Months Contract opportunity with long-term potential and is located in Bloomfield,CT.  Please review the job description below.
Job ID: 18-48855

Key Responsibilities:
  • Act as the primary IT interface for 24x7 Severe Incident Management resolution
  • Act as the primary IT interface for problem and change management oversight of off-shore locations
  • Act as the primary IT interface between the business LOB and IT for IT related initiatives
  • Coordinate IT related change activities and/or tasks with the Global Service Provider and Client IT
  • Manage high priority incidents, conduct lessons learned and implement remediation plans
  • Provide support for overall operational governance of Global Service Provider
  • Provide ongoing operational vendor management of the strategic service provider
  • Facilitate pre-implementation activities with GSP and applicable Client stakeholders
  • Coordinate external technical resources for infrastructure and support related to change and project activity
Key Requirements and Technology Experience:
  • Experience with off-shore, outsourced IT engagements or vendor management initiatives
  • A Bachelor’s degree in IT or business management is preferred, with 5+ years of technology delivery experience.
  • 25% travel may be required internationally (India, Philippines, etc.)
  • Strong communication, presentation and meeting facilitation skills in a vendor management capacity
  • Experience with HPSM or related ticketing systems, Incident, Change and Problem Management systems or equivalent (Remedy, etc.).
  • Able to work in fast paced or crisis management situations
  • Solid Knowledge of ITIL Framework processes
  • Strong organizational, consultative and collaboration skills while working with a sense of urgency
  • Proven ability to quickly earn the trust of project partners; mobilize and motivate teams; set direction and approach; resolve conflict; execute with limited information and ambiguity
  • Assertive, responsible for his/her own work (self-directed), have a strong affinity for defining work in deliverables, and be willing to commit to deadlines
  • Ability to identify and implement required actions quickly in order to accomplish goals, eliminate roadblocks, and create focus
Our client is a leading Insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate considerationJ2W:CB3