LMS Admin in Atlanta, GA at Pyramid Consulting, Inc

Date Posted: 11/27/2019

Job Snapshot

Job Description

Immediate need for a talented LMS Admin with experience in the IT Industry.
This is a 13+ Months Contract opportunity with long-term potential and is located in Atlanta, GA. Please review the job description below.
Job ID: 19-53611

Key Responsibilities:
  • Supports the day-to-day operations and maintenance of the LMS (Success Factors) and other internal systems (eGrade, DBMS, TAM) by collaborating with a team of learning and system professionals including maintaining the LMS content quality and appropriate catalogue, version control and archival information.
  • Maintains data integrity rules and processes for the LMS such as course descriptions.
  • Provides LMS end-user troubleshooting, issue remediation, technology request assistance and escalation management.
  • Monitors reoccurring issues, system/data or process gaps and proactively identify potential sources of increased efficiency and enhancements.
  • Supports the development, build and maintenance all elements related to LMS functionality.
  • Supports the development of standardized LMS operational processes and procedures, guidelines and documentation.
  • Provides reporting and analysis on priority basis regarding performance of programs, content, users and execution for the training team’s business requirements, initiatives and strategies.
  • Builds and deploys online courses via LMS and ensures that learning solutions meet the department’s technical and quality standards.
  • Liaise with the information technology team and vendors on LMS and future LMS decisions.
  • Performs ad-hoc requests as assigned including eLearning completion checks – give courtesy call to F/As who have not completed.
  • Supports IFS LMS mailbox & phone calls on a daily basis – reply to incoming mailbox messages concerning IFS LMS issues.
  • Support Resolve/Close open IFS LMS/IT tickets.
  • Run Success Factors LMS reports – eLearning completions report, Initial reports
  • Load eLearning to Flight Attendant Student learning plans.
  • Assist with Assessment coverage (including weekends) – supporting reset of assessments
  • Assist with building eLearning content in Success Factors
  • Assist with testing content and usability for all eLearning
  • Participate in eLearning time testing data/comment collection for analysis.
  • Load Assessments/Scheduled Offerings for classes, Load required eLearning for each student in class.
  • Provide additional LMS support as directed by the LMS Program Manager

Key Requirements and Technology Experience:

  • Bachelor’s degree or equivalent work experience required.
  • 3-5 years of meaningful experience in customer service center, service center, or technology maintenance and escalation support environments required.
  • Formal education and/or experience in Business, Sales, Human Resources, Information Technology, and/or Customer Service.
  • Position requires the ability to work with all levels of leadership.
  • Must possess proficiency in Microsoft Office Suite.
  • Must be a team-player and possess a can-do attitude
  • Must possess time management skills, multi-tasking skills and organizational skills with attention to detail.
  • The patience and perseverance to handle flight attendant support requests over the phone and through email.
  • Excellent communication, writing and editing skills required. Position requires excellent customer service skills and the ability to work in a team environment.
  • Must be able to handle highly confidential materials and issues effectively
  • Must possess ability to effectively interact with a variety of individuals within the company, clients, carriers, and vendor organizations.
  • Good understanding of the role of a flight attendant is highly desirable.
  • Hands on experience in a technical support capacity is a plus.
  • Prior experience taking calls directly from customers in a technical support capacity is a plus.
  • General aviation experience is a plus.
  • Experience with IT Service Management Systems, specifically the ServiceNOW HR Module is a plus.

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.