Senior Associate in Santa Clara, CA at Pyramid Consulting, Inc

Date Posted: 12/2/2019

Job Snapshot

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Job Description

Immediate need for a talented Senior Associate with experience in the Banking Industry.
This is a 12+ Months Contract opportunity with long-term potential and is located in Santa Clara, CA. Please review the job description below.
Job ID: 19-53616

Key Requirements and Technology Experience:
  • Help coordinate and facilitate design-thinking workshop, document client journeys and activities to identify opportunities to boost the client experience.
  • Comprehend the needs, tasks, and goals of an audience and translate them into execution plans.
  • Help ensure teams across the bank are delivering against our CX Principles.
  • Devise a test and learn plan, including soliciting feedback from users, to identify the key opportunities to meet the client needs and iteratively build solutions with key stakeholders.
  • Maintain and update ongoing list of client-facing improvement opportunities that have surfaced across all CX projects.
  • Independently manage project execution, including activating cross-functional resources.
  • Coordinate and prepare materials for monthly cross functional stakeholder meetings.
  • Partner with PMs, engineers, researchers and strategists to create the user experience of a product from conception until launch and beyond.
  • Ideal Experience and Attributes.
  • Bachelor's degree.
  • 3+ years of relevant work experience.
  • A passion for the client and for providing great experiences.
  • Working knowledge of CX methodologies and frameworks that help put the customer first – e.g. journey mapping, personas, VOC, CX metrics.
  • Ability to drive results in a fast-paced – ever evolving environment.
  • Collaborative and team-player approach.
  • Excellent communication skills (verbal/written).
  • A "roll-up-your-sleeves" and "can-do" attitude is a must.
Our client is a leading Banking Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. J2W:CB3