Senior Support Technician in North Hills, NY at Pyramid Consulting, Inc

Date Posted: 11/21/2019

Job Snapshot

Job Description

Immediate need for a talented Senior Support Technician with experience in the Automotive Industry. This is a 06+ Months Contract opportunity with long-term potential and is located in North Hills, NY. Please review the job description below.
 
Job ID: 19-52714

Key Responsibilities:
  • Hardware/Software Installation.
  • Responds to service requests regarding the installation of hardware and software for team member and contractor computing devices.
  • Carries out the hardware procurement process.
  • Delivers, installs, relocates, and disposes of hardware.
  • Provides basic user training on equipment.
  • Maintains documentation of assets in configuration and asset management systems.
  • Incident Management
  • Performs team member support, troubleshooting, and resolution of hardware and software issues for desktops, laptops, tablets, audio-visual equipment, and peripheral devices.
  • Performs research and develops solutions for hardware and software issues.
  • Updates incident records and knowledge base with appropriate and timely information.
  • Problem Management
  • Recommends solutions, resolves problems associated with incidents, and updates problem records.
  • Conducts root cause analysis.
  • Works with engineering teams in the problem resolution process.
  • Follows prescribed processes.
  • Customer Service
  • Provides team members with regular progress updates.
  • Understands and adheres to team SLAs.
  • Exhibits excellent verbal and written communication skills.
  • Provides an awesome team member experience.
  • Performs preventative maintenance on electronic devices and peripheral equipment as assigned.
  • Any other duties as assigned.
Our client is a leading Automotive Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. J2W:CB3