Support Analyst in SFO, CA at Pyramid Consulting, Inc

Date Posted: 11/13/2019

Job Snapshot

Job Description

 Immediate need for a talented Support Analyst with experience in the Telecom Industry. This is a 06+ Months Contract opportunity with long-term potential and is located in SFO, CA. Please review the job description below.
Job ID: 18-25057
Key Responsibilities and Technology Experience:
  • 6-8 Years of AS400 hands on experience
  • Strong Production support experience
  • 4+ Years of Retail experience
  • Working experience with multiple teams in Client place. Responsible for directly interacting with the customer.
  • Flexible to cover night shift/weekend shift for critical days if onsite not available or business critical reason
  • Provide leadership and guidance when customer application-level downtime issues arise
  • Expertise in setting up dashboards and alerts with various monitoring tools, Production issue Resolution, Managing weekly sprints, Onsite Coordination, Functional Consultation, ITIL Knowledge and Change Management practitioner
  • Handle Crisis calls during Severity Outages, Good verbal and written communication + High Interpersonal Effectiveness
Our client is a leading Telecom Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.