Account Manager in Detroit, MI at Pyramid Consulting, Inc

Date Posted: 9/12/2019

Job Snapshot

  • Employee Type:
  • Location:
    Detroit, MI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

The Account Manager is a highly motivated, team-oriented individual who works closely with clients to deliver an integrated marketing strategy that focuses on website improvements, organic search optimization, digital advertising and serves as the focal point for all support and service related issues for assigned customers.
The AM works closely with Organic and Digital Advertising Specialists, Email Marketing Specialists, Digital Solutions Managers and Technical Support Specialists to develop and execute on short and long term efforts to improve both the customer's online presence, as well as to provide overall management of product and website inquiries.
The primary function of the AM is to ensure that the website and marketing efforts are driving to meet client sales and ROI goals, and that customers are receiving world-class service and support.
We seek individuals with the following core skills:
  • Strong Customer Service Background.
  • Strong Account Management skills – ability to ask questions, dig for needs client has and then deliver the products/services (marketing based) that meet those needs – namely digital marketing/website/digital advertising  - SEO OR SEM etc.
  • Bachelors degree preferred but not required. 
  • We are seeking someone with good knowledge of Marketing or a STRONG DESIRE to learn marketing – we will teach you what you need to know to be successful!
  • The ability to be consultative over the phone and provide clear direction to clients is paramount, the ability to set and reset expectations and create a roadmap for service.
  • Retention is our number one client goal.
  • Knowledge of Digital Marketing is highly desired but not required to be successful.  
  • General hours of work will be in the range of 8:00 AM – 8:00 PM EST, but customer assignment will dictate.
  • After-hours work, including weekends and holidays, may be required to meet customer and/or program timelines and deliverables.