Customer Service Professional in Tulsa, OK at Pyramid Consulting, Inc

Date Posted: 9/25/2019

Job Snapshot

Job Description

Immediate need for a talented Customer Service Professional  with experience in the Telecom Industry. This is a 24+ Months contract opportunity with long-term potential and is located in Tulsa, OK. Please review the job description below.
Job ID: 19-29321

Key Responsibilities:
  • Process Local Native Port & MACD Orders submitted by customers in client Portfolio for Wholesale SIP Product
  • Manage customer activity through all owned milestones: Order Received, Order Validated, Order Rejected, LSR Submitted, FOC Received &Order Activated
  • Handle and manage customer escalations on Order Issues and Out of Service Scenarios
  • Contact customer to verify critical order information. e.g. provide regular implementation reports on all orders in progress.
  • Ensure customers are provided with confirmation of critical service installation dates.
  • Monitor order progress and escalate as appropriate with internal and external suppliers
  • Provide the customer and account teams with frequent updates and status reports (both written and verbal as required).
  • Escalate as required to ensure customer requirements and due dates are met
Key Requirements and Technology Experience:
  • This role will require the ability to provide client leadership details for project management for large, complex projects and provide customer communication /coordination as required e.g. weekly calls, written communication, project timelines.
  • This role will require effectively working with supplier teams (ILEC & CLEC) to build strong relationships and manage the success of key performance metrics.
  • This role will be required to work toward improving the overall customer experience by driving change to improve delivery cycle time.
  • Role will require direct interfacing and daily communication with client Wholesale Customers.
  • Candidate should have excellent verbal skills and need to harbor an ability to work well in an ambiguous and complex environment.
  • Oversee multiple orders, concurrently, for large projects thus should have critical thinking in the decision making process.
  • A thorough understanding of voice and data networks; understand how client Business VOIP solutions are technically and systematically delivered.
  • Action Oriented, proactive, well organized and a thinker out-of-the-box.
  • An autonomous independent thinker who can convert strategic objectives into superior tactical execution within Service Delivery
  • Ability to prioritize work independently based on the needs of the business and our customers
  • Clear communicator both verbally and in writing.
Our client is a leading Telecom Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


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