Customer Service Representative in Lincoln, NE at Pyramid Consulting, Inc

Date Posted: 9/26/2019

Job Snapshot

Job Description


The Opportunity...

ARE YOU A CUSTOMER-SERVICE-ORIENTED INDIVIDUAL INTERESTED IN PROFESSIONAL DEVELOPMENT WITHIN HEALTHCARE?

THIS IS YOUR GOLDEN OPPORTUNITY TO GROW WITH A GLOBALLY RECOGNIZED ORGANIZATION!

PAID TRAINING AVAILABLE!

For the past 3+ decades, our team has implemented the processes and technologies for Health Plans that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction.

What do you need to have experience with?
  • At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled daytime shifts.
  • At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • An education level of at least a high school diploma or GED

What will you be doing?
  • Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
  • Ensuring customer satisfaction and strive to meet service standards
  • Communicating effectively and professionally with both internal and external customers to resolve questions and issues
  • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
  • Collaborating with management or other team members as appropriate to proactively address service issues and concerns
  • Daytime shifts, Duration: 6+ months assignment with possibility of converting to perm
  • Excellent benefits (medical, dental, vision), competitive salary (starting at 13/hr), and tremendous growth potential
What else would be great for you to have?
  • Previous healthcare industry experience in a Provider (hospital/doctor's office) or Insurance company that required knowledge of contracting, credentialing or medical claims
  • Demonstrated focus on quality that includes attention to detail, accuracy, and accountability for your work product.
  • Ability to communicate (oral/written) effectively in a professional/office setting
  • Effective troubleshooting skills where you can leverage your research, analysis, and problem solving skills.
  • Time management skills that require the ability to cope with a complex, changing environment

CHECK OUT OUR SIMILAR JOBS

  1. Sales Jobs
  2. Customer Service Jobs