Deskside Support in Latham, NY at Pyramid Consulting, Inc

Date Posted: 8/9/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Latham, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/9/2019

Job Description

Immediate need for a talented Deskside Support with experience in the Telecome Industry.
This is a 05+ Months Contract opportunity with long-term potential and is located in Latham, NY. Please review the job description below.
 
Job ID: 19-31620

Key Responsibilities and Requirements:
  • Technical Support Specialist.
  • Excellent over the phone customer service skills.
  • Excellent note taking and documentation skills.
  • Ability to diagnose and troubleshoot OSI Layer 1 network issues remotely with both technical and non-technical onsite resources.
  • Ability to diagnose and troubleshoot OSI Layer 2 network issues remotely with both technical and non-technical onsite resources.
  • Ability to diagnose and troubleshoot DHCP issues remotely with both technical and non-technical onsite resources.
  • Familiarity with ZyXel, HPE/Aruba, Ruckus, Juniper, and Cisco hardware.
  • Ability to use CLI commands and configure the above hardware.
  • CCENT or equivalent certification preferred.
  • Ability to work with site staff to document and address network issues.
  • The Technical Support Specialist’s primary responsibility is the working of tickets as they are assigned to them.
  • Issues within the TSS1 scope are OSI Layer 1 issues such as cabling and power.
  • OSI Layer 2 issues such as VLAN configuration, port isolation, client isolation, STP, etc. DHCP server configuration issues, where the DHCP server is running on network hardware not stand alone.
  • If issues persist after troubleshooting they are to be fully documented and the ticket escalated to a Technical Support Specialist.
  • TSS1 must be available to receive calls from site staff at our client properties and assist them with any issues within the TSS1 scope or direct out of scope issues to the appropriate internal resource.
Our client is a leading Telecome Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.