Genesys Consultant in Columbus, OH at Pyramid Consulting, Inc

Date Posted: 10/5/2019

Job Snapshot

Job Description

Immediate need for a talented Genesys Consultant with experience in the Banking & Financial Industry. This is a 3+ Months Contract opportunity with long-term potential and is located in Columbus, OH.Please review the job description below.
 
Job ID: 18-49127

Key Requirements and Technology Experience:
  • Experience in the design, configuration and implementation of Genesys
  • Genesys GVP
  • Composer Genesys CTI Routing
  • IRD Oracle Database/SQL Java JavaScript
  • Experience in contact center
  • Good communication skills and strong work ethic with good time management with ability to work with diverse teams and lead meetings.
  • Expertise in the Genesys Call Routing platform, including but not limited to the following features: On Premise Routing, Multi-media (including voice, chat, email, and social), Reporting platforms (Icon, Infomart, and CCPulse), Infrastructure, and Integration with non-Genesys products.
  • Find and fix issues at the root, ultimately leading to a more stable environment and better documented and planned releases.
  • Assist in defining, scoping, planning, documenting, and properly executing new Genesys features and products.
  • Define schedule and process for upgrading Genesys applications striving towards keeping our environment up to date on bug fixes and feature releases.
  • Documentation of repair, troubleshooting, and new features.
  • Train and mentor more junior staff to help them grow and progress into a higher level position.
Our client is a leading Banking & Financial Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.