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Job Requirements of Customer service representative:
-
Employment Type:
Full-Time
-
Location:
Summerville, SC (Onsite)
Do you meet the requirements for this job?
Customer service representative
Pyramid Consulting, Inc
Summerville, SC (Onsite)
Full-Time
Immediate need for a talented Customer service representative . This is a 06+months contract opportunity(contract to hire) with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-63675
Pay Range: $16 - $18/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .
#prof J2W:CB3
Job ID:25-63675
Pay Range: $16 - $18/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Shift Schedule: 8:00 – 5:00 No overtime required
- This team makes outbound calls to members to provide healthy reminders and encourage appointments.
- The members of this team have a passion for people, engagement, and quality of life.
- We are constantly adapting to and learning about health care changes to provide better outcomes for our outreach efforts.
- The daily workday starts at 8:00 and ends at 5:00 with 2 20-minute paid breaks and 1 60-minute unpaid lunch break.
- Email, chats .
- Close team bond atmosphere in a remote setting.
- Key Skills:Customer Service, Call Center, Healthcare .
- High School diploma.
- 2+ years of call center experience, preferably in healthcare.
- Strong verbal communication and phone presence; strong written communication skills.
- HEDIS, STARS, CAHPS, NCQA , MEDICARE and/or MEDICAID experience.
- Distractions during interview, being unprofessional and not camera ready for interview, not being able to answer questions properly, job hopping, TBD etc.
- Make 70 calls/day (10 calls per productive hour); Maintain 99.5% quality score; adhere to attendance guideline.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .
#prof J2W:CB3
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