Customer service representative

Immediate need for a talented Customer service representative . This is a 06+months contract opportunity(contract to hire) with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.
 
Job ID:25-63675
 
Pay Range: $16 - $18/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Shift Schedule: 8:00 – 5:00 No overtime required
• This team makes outbound calls to members to provide healthy reminders and encourage appointments.
• The members of this team have a passion for people, engagement, and quality of life.
• We are constantly adapting to and learning about health care changes to provide better outcomes for our outreach efforts.
• The daily workday starts at 8:00 and ends at 5:00 with 2 20-minute paid breaks and 1 60-minute unpaid lunch break.
• Email, chats .
• Close team bond atmosphere in a remote setting.

Key Requirements and Technology Experience:

• Key Skills:Customer Service, Call Center, Healthcare   .
• High School diploma.
• 2+ years of call center experience, preferably in healthcare.
• Strong verbal communication and phone presence; strong written communication skills.
• HEDIS, STARS, CAHPS, NCQA , MEDICARE and/or MEDICAID experience.
• Distractions during interview, being unprofessional and not camera ready for interview, not being able to answer questions properly, job hopping, TBD etc.
• Make 70 calls/day (10 calls per productive hour); Maintain 99.5% quality score; adhere to attendance guideline.

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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