Care Coordinator

Immediate need for a talented Care Coordinator. This is a 03+ Months Contract opportunity with long-term potential and is located in TX (Remote-CST). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-64636

Pay Range: $18 - $22/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved.
• Interact with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities.
• MHS Wisconsin
• Family Team environment – we make it fun
• Making outbound calls to members to complete a Health Needs Assessment. You will also receive inbound calls from members to complete their Health Needs Assessment.
• State Contract – Metric is 35% Screening Rate
• High energy, Call Center Experience, Self-starter, able to multitask, reliable, communication skills.
• 8-5pm CST with an hour’s lunch.
• Call Volume and Productivity.
• Call audit metrics monthly.
• Audits on HNAs monthly.

Key Requirements and Technology Experience:

• Skills-Phone Customer Svc experience, General computer knowledge including MS Office Excel, Word and Outlook and 2-3 years managed care or physician’s office experience.
• Education/Certification Required: High School Diploma or equivalent
• Exp. directly working HC providers/patients, Scheduling experience
• Call Volume 35-40 outbound calls per day
• Audit (Call Audit) – 90% or higher
• HNA Audit score – 90% or higher

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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