Care Engagement Specialist 1

Immediate need for a talented Care Engagement Specialist 1. This is a 03+months contract opportunity with long-term potential and is located in KY (Remote). Please review the job description below and contact me ASAP if you are interested.
 
Job ID: 25-60068
 
Pay Range: $22 - $23/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities: 

• Shift : Prefer Central Time Zone 8:30am -5:00pm CST Overtime not required.
• The Care Engagement Specialists provide a concierge service to our most vulnerable Medicare members to improve member experience, close care gaps, complete annual HRAs, increase member retention, remove social determinants of health and improve health outcomes.
• The monthly metric goals are Conversions-the number of appts made during a successful call: 20% meets expectation-30% exceeds expectation
• Quality Audits: 92% or better per audit
• Call volume: 1000 or better
• HRAs Completed: 68 or better
• Care Gap Assessments Completed: 200 or better
• Adherence to schedule: 90% or better
• Consistent engagement as a WFH employee as seen in the Cloud Dialer Power BI report.
• Client required training, role specific training and meet the team.
• What previous job titles or background work will in this role?
• Work within a Provider office, former customer service role, experience working within multiple computer systems and dialer systems.
• Any future projected positions potentially coming up?  Choose an item.  If yes, note: Yes, the goal is to move from temp to perm with the right candidate.

 
Key Requirements and Technology Experience: 

• Key skills; Microsoft 365, Genesys , Member Services , care gaps, Medicare , Cloud Dialer , Bilingual.
• Proficient with Microsoft 365 and other software programs.
• Good communication and documentation skills with members facing medical needs.
• Good time management skills as this is a remote position.
• High school plus work experience.   
• Microsoft 365, Genesys
• Bilingual is a plus.
• Call center experience
• Medical background

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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