BusinessOperation

Immediate need for a talented BusinessOperation. This is a 06+ Months Contract opportunity with long-term potential and is located in U.S.(Remote-CST). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-79093

Pay Range: $18 - $19/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• This role focuses on reaching out by phone to Medicaid members under the health plan and offering them enrollment into our Disease Management Health Coaching program.
• It’s a phone-based position that requires comfort speaking with people and using technology at the same time. 
• Daily responsibilities include making outbound calls (45-50 calls a day), documenting conversations in our systems, following program guidelines, and creating a positive, supportive experience for each member. 
• New hires start by getting access to all the necessary systems and reviewing expectations with their supervisor and a preceptor.
• They also complete required training online.
• On Day 3, the new hire begins a 3- to 4-week training journey with the Training Department before transitioning to working independently. 
• There is a weekly productivity metric that each team member is expected to meet.
• New hires receive weekly quality evaluations for their calls—six in total during their onboarding phase.
• After onboarding, call quality is evaluated once per quarter.
• In addition, we conduct a monthly documentation audit to make sure the charting is complete and accurate. 
• Time management, consistent performance, and professionalism are expected from day one. 
• This role combines healthcare knowledge with customer service skills.
• It’s ideal for someone who enjoys speaking with people, has a strong attention to detail, and can manage their time well.
• Because this role is part of a program that helps support members living with chronic conditions, each call has the potential to make a real difference. 
• We look for candidates with at least 1–2 years of clinical, pharmacy, or hospital customer service experience.
• This is a great fit for someone who is tech-savvy, self-directed, and wants to work in a role that blends healthcare and human connection.

Key Requirements and Technology Experience:

• Skills-Outbound Calls High Volume, Call Center Healthcare or Medical and Member or Patient Outreach
• 2+ years of RECENT High Volume Outbound Call Center/Customer ServiceExperience in healthcare/medical setting. (Member/Patient Outreach)
• Strong attention to detail, Time & Task management in remote setting, Tech-savvy, and self-directed
• Problem Solving, Technical Proficiency (Ability to navigate multiple systems), Strong Typing Skills for documentation, Strong Proficiency in Microsoft Office (Word, Excel, Outlook, One Note, TEAMS), and Multitasking skills. 
• Due to HIPAA, a reliable home internet connection (a hard-wired internet connection) with a dedicated workspace is required.
• Proof of Education: High School/GED or higher is REQUIRED. Must have an on-hand copy of HSD/GED/Transcript.
• Attendance/Reliability needed. Attendance is mandatory - no time off allowed during training.

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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