IT Helpdesk Technician / Technical Support Representative

Immediate need for a talented IT Helpdesk Technician / Technical Support Representative . This is a 06+months contract opportunity with long-term potential and is located in U.S.(Remote; EST and CST only). Please review the job description below and contact me ASAP if you are interested. 

Job ID: 24-39197

Pay Range: $17 - $17.50/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• 1st shift: 7:00am – 3:00pm
• 2nd shift: 3:00pm – 11:00pm
• 3rd shift: 11:00pm – 7:00am
• Shifts: Evening(Preferred), Afternoon, Morning
• Holidays worked: New Year's Eve/New Year's Day
• Provides assistance  to customers during all phases of the inventory process.
• Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
• Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
• Prepares and enters required client information/requests into department’s database to document customer interaction and resolution.
• Works under close supervision to answer questions regarding company products and services.
• Directs callers to appropriate resources
• Escalates complex questions to more senior representatives

Key Requirements and Technology Experience: 

• Top Skills; Troubleshooting , Helpdesk , Customer Service , Outbound – Inbound calls.
• Must bring Laptop to training.
• Must be in good working condition, must be able to support Windows 10 and be able to download software.
• HS Diploma and College background required.
• Light IT background preferred.
• Prior customer service experience a must.
• Excellent communications skills.
• Computer literate; exposure to Windows environment.
• Worked remote previously preferred
• Spanish helpful
• Flexible availability (especially weekends) a plus

Our client is a leading Manufacturing Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. 

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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