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Job Requirements of Associate SOC Operations Support Analyst:
-
Employment Type:
Contractor
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Location:
Atlanta, GA (Onsite)
Do you meet the requirements for this job?
Associate SOC Operations Support Analyst
Pyramid Consulting, Inc
Atlanta, GA (Onsite)
Contractor
Immediate need for a talented Associate SOC Operations Support Analyst. This is a 12+ Months Contract opportunity with long-term potential and is located in Atlanta, GA. Please review the job description below and contact me ASAP if you are interested.
Job ID: 26-06587
Pay Range: $21-$31/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Key Requirements and Technology Experience:
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job ID: 26-06587
Pay Range: $21-$31/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Provide firstlevel support for mobile devices (iOS), kiosks, and operational applications
- Serve as an initial point of contact for incidents and service requests
- Troubleshoot basic device, application, and connectivity issues
- Assist with device provisioning, swaps, and lifecycle support
- Log, track, and escalate incidents following SOC processes and SLAs
- Coordinate with internal teams and external vendors for issue resolution
- Monitor operational queues and dashboards to identify trends or recurring issues
- Document resolutions and support procedures
- Support deployments, refresh activities, and operational changes
Key Requirements and Technology Experience:
- 1–3 years of experience in technical support, SOC, NOC, or help desk roles
- Experience supporting enterprise devices or hardware
- Familiarity with iOS devices in a managed environment
- Strong customer service and communication skills\
- Experience using ticketing systems (e.g., Client)
- Basic knowledge of BI tools or dashboards (e.g., Power BI, Tableau, or similar)
- Experience viewing or interpreting operational dashboards or reports
- Exposure to MDM tools, operational systems, or vendor coordination
- Operational and technical support
- Device and hardware troubleshooting
- Incident intake and escalation
- Documentation and communication
- Time management and prioritization
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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