Intake Specialist

Immediate need for a talented Intake Specialist. This is a 11+months contract opportunity with long-term potential and is located in Durham, NC(Onsite). Please review the job description below and contact me ASAP if you are interested.
 
Job ID:25-62900
 
Pay Range: $19 - $20/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Requirements and Technology Experience:

• Key Skills: Office clerk 
• Customer Service Representative 
• Printing mails.
• Process a variety of requests, inquiries and transactions via phone, email, fax, and mail.
• Review requests to ensure accuracy.
• Support internal & external customers via phone or email.
• Document all pertinent information related to the call/inquiry, attach supporting information as applicable and if unable to resolve route to appropriate area for follow up as applicable.
• Gather and analyze data to provide feedback to Team Leads on employee development needs and/or specific providers requiring education on prior approval or pre-certification process.
• Screen inquiries to determine if authorization is required.
• Verify member benefits and eligibility and/or provider setup.
• Maintain and update Service Requests and research incorrect or missing information.
• Triage and assign all incoming inquiries in a timely, efficient manner throughout the day to appropriate staff.
• Perform Peer Audits monthly as required.
• Provide clinical review outcome notification to members and providers (verbal and written).
• High school diploma or GED.
• 3+ years of experience in related field.

Our client is a leading Insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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