Indirect Service Providers Onboarding Coordinator

Immediate need for a talented Indirect Service Providers Onboarding Coordinator. This is a 05+ months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.
 
Job ID: 25-77922
 
Pay Range: $35 - $40/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities: 

• Process Expertise:
• Become an expert in Client HealthCare’s standardized service processes for indirect channel partners, including variations by region or partner. Key process areas include:
• Customer records
• Service requests
• Warranty claims
• Replacement parts
• Parts return/repair
• Testing & Quality Assurance:
• Plan and execute end-to-end testing of onboarding processes using the Channel Partner Portal and ServiceMax (Salesforce).
• Validate system outputs
• Identify, record, and report issues
• Collaborate with relevant teams to resolve defects
• Partner Setup:
  Facilitate technical onboarding of channel partners, including:
• Account creation with Single Sign-On (SSO)
• Access and configuration in the Channel Partner Portal
• Training & Support:
• Deliver training and provide ongoing support to global channel partners.
• Ensure proper understanding and use of systems and processes
• Act as a point of contact for troubleshooting during and post-onboarding

 
Key Requirements and Technology Experience:  

• Key skills; ServiceMax, Salesforce, Medical device/Healthcare industry exp
• Minimum 3 years’ experience implementing, training, or supporting CRM systems (preferably Salesforce/ServiceMax)
• Experience working with B2B service operations, ideally in the medical technology or healthcare industry
• Technical Skills:
• Familiarity with CRM and service management platforms (Salesforce, ServiceMax)
• Experience with system testing: creating test plans, writing test cases, and defect reporting
• Communication & Collaboration:
• Strong verbal and written communication skills in English
• Proven ability to train and support international users across time zones
• Comfortable working across global IT and business functions in a complex technical environment.
• Experience with onboarding channel partners or external service providers
• Prior experience in highly regulated industries like medical devices or healthcare.

 

Our client is a leading Electrical Logistics Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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