Change Management Specialist

Immediate need for a talented Change Management Specialist. This is a 11+ Months Contract opportunity with long-term potential and is located in Cincinnati, OH (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-62823

Pay Range: $25 - $26/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan.
 
Key Responsibilities:

• Service customers phone and email inquiries.
• Assist customers in navigating on-line platforms and all Treasury Management products utilizing the Bank’s servicing tools such as emulation and co-browse.
• Maintain appropriate technical understanding of bank systems. Regularly attend trainings to support/expend knowledge base.

Key Requirements and Technology Experience:

• Skills-Treasury, Banking/ finance background, Customer Service.
• Associate degree, or equivalent work experience.
• Three to five years of experience in financial services industry.
• Financial Industry/Banking Background Required.
• A.S. DEGREE (Minimum) Preferred, or equivalent work experience - no specific field or area of study.
• Excellent verbal, written, and interpersonal communication skills.
• Outstanding customer service and problem resolution skills.
• Proficient computer skills, especially Microsoft office applications.
• Experience with department-specific systems.
• Advanced knowledge of departmental and bank products and services.
• Technical support and/or co-browse skills.
• Preferred understanding of digital capabilities with experience in Information Technology environment.
• Knowledge of Treasury Management Products/Services with preferred experience with GTM and Operations.

Our client is a leading Banking Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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