Lead Patient Care Coordinator

Immediate need for a talented Lead Patient Care Coordinator. This is a 05+months contract opportunity with long-term potential and is located in US(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-81247

Pay Range: $18.50 - $19.04/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Shift Timing -: Monday – Friday - 10-6pm CST (1 hour lunch) or 10:30-6 CST (30 minute lunch)
• Handles complex and priority payor or pharma accounts
• Contact all new patients and introduce services and products
• Maintain patient records and contact patients to ensure proper medication is ordered
• Determine patient supply needs and review medication inventory
• Maintain statements and informs patients of co-pays and past due amounts
• Process payments in the form of credit card transactions
• Schedule delivery of medication after all patient needs are addressed
• Document all related communications with pharmacy personnel, patients, physicians, nursing agencies and other related individuals
• Provide technical support to physicians, nurses, and patients
• Ensure all related pharmacy records as determined by the pharmacist are maintained
• Assists in training employees, planning, assigning, and directing workflow within team, resolving escalated patient and provider calls.
•  Team and independent work, monitoring the phones, emails and training and development for the Team.
• 10% meetings, 50% heads down work, 40% collaborative teamwork
• Manage workflow of the patient care services function ensuring quality output. Assist with developing and administering all training related to the department and performing quality audits.
• Supervise daily tasks and manage workflow of the patient care function
• Plan, assign and direct work and address and resolve escalated and urgent issues Manage workload effectively to ensure performance standards are met
• Oversee and manage inbound and outbound call handling ensuring service level standards are met
• Serve as the point person for all questions and concerns regarding faxes and intake prep functions
• Evaluate and report call center statistics to management
• Assist in the development and implementation of training modules and materials, including providing training to employees.

Key Requirements and Technology Experience: 

• Key Skills; Leadership & Team Management, Customer Service & Call Center and Healthcare Processes
• High school diploma or equivalent. 3+ years of pharmacy technician, call center or customer service experience.
• Strong customer service skills.
• Healthcare experience preferred.
• Specialty pharmacy experience preferred.
•  Current state’s Pharmacy Technician Certification preferred.
• Call center experience, insurance background, experience in infusion centers would be helpful.
• Leadership.
• High Performer.
• Call Center and Insurance experience.
• Insurance and customer service, pharmacy background.
• Disqualifiers:Job hopping.
• Looking for candidates that show leadership skills.

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy