Dispute Analyst

Immediate need for a talented Dispute Analyst. This is a 12+ Months Contract opportunity with long-term potential and is located in San Antonio, TX (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:24-29327

Pay Range: $20 - $23/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Conducting investigations of member claims, researching, analyzing, and processing dispute inquiries for financial transactions.
• Follows written risk and compliance policies, standards, regulations (e.g. Regulation-E/Regulation-Z), and procedures for business activities.
• Builds an understanding of bank card rules and Federal Regulations while accurately identifying issues and determining the best solution to recover funds.
• Under direct supervision, processes the issuance and removal of provisional credit, and issuance of permanent credit to member accounts as needed.
• With guidance, determines cardholder liability based on results of investigation and removal of associated credits.
• Documents the results of the case in the appropriate case management system (DCC, EWL, First Track, ODOC, etc.).
• Engages in customer service activities to determine member needs and provide appropriate resolution.
• Maintains attendance, compliance, quality, and productivity standards that are aligned with individual scorecards.
• Utilize Visa Online/VROL/Pep+/Fidelity to process disputes, MS Outlook for communication, and work is pulled from MS Excel.    

Key Requirements and Technology Experience: 

• Position#1 (Top Skills)
• Dispute Resolution
• Back-office (Research/Investigate/Process)
• Debit Card Disputes
• Chargebacks
• Regulation-E
• Position#2 (Top Skills)
• Dispute Resolution
• Back Office (Research/Investigate/Process)
• Debit Card Disputes
• Regulation-E
• Position#3 (Top Skills)
• Dispute Resolution
• Back-office (Research/Investigate/Process)
• Review and process ACH-related dispute cases
• Regulation-E
• Position#4 (Top Skills)
• Dispute Resolution (Non-Fraud)
• Back-office (Research/Investigate/Process)
• Credit Card Payments Disputes (Non-Merchant)
• Regulation-Z

Our client is a leading Banking and Finance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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