US
0 suggestions are available, use up and down arrow to navigate them
PROCESSING APPLICATION
Hold tight! We’re comparing your resume to the job requirements…

ARE YOU SURE YOU WANT TO APPLY TO THIS JOB?
Based on your Resume, it doesn't look like you meet the requirements from the employer. You can still apply if you think you’re a fit.
Job Requirements of Bilingual Customer Service Advocate I:
-
Employment Type:
Full-Time
-
Location:
El Paso, TX (Onsite)
Do you meet the requirements for this job?
Bilingual Customer Service Advocate I
Pyramid Consulting, Inc
El Paso, TX (Onsite)
Full-Time
Immediate need for a talented Bilingual- Customer Service Advocate I. This is a 04+ Months Contract opportunity with long-term potential and is located in U.S.(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-61131
Pay Range: $16 - $17.50/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .
#prof J2W:CB3
Job ID:25-61131
Pay Range: $16 - $17.50/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- These openings are for supporting the call volume for our internal and external health plans.
- Answer incoming heatlhcare contact center calls and route appropriately to clinical staff.
- Gather and verify demographic information and document calls using standard computer software and systems.
- Use tools and apply problem-solving skills to identify immediate caller needs, including potential crisis calls; escalate crisis calls according to standard operating procedures.
- Use verbal communication strategies to effectively elicit information, gain confidence from caller and provide reassurance.
- Answer inbound call and make outbound calls according to department policies and procedures.
- Use active listening skills and interviewing techniques to accurately identify caller’s presenting concerns.
- Identify and employ alternative approaches to communicate with callers when encountering barriers.
- Skills-Bilingual in English and Spanish, Call Center/customer service experienc and Typing and computer knowledge – 30+ WPM, customer service skills and basic computer literacy.
- High School Diploma
- Bilingual in English and Spanish (looking for 6 bilingual candidates for this class)
- Call Center/customer service experience: 3 to 6 months required
- Flexible in schedules (365 day operations, including holidays).
- MUST be able to attend first 5 weeks of training with no time missed.
- Training Schedule: 9 AM - 6:30 PM CST (2 Weeks) Mon - Fri
- As a part of our hiring process, along with an option to directly connect with a Recruiter or apply online, we now offer a texting option to enhance your candidate experience.
- Click the link below which contains the job description and a few basic questions that will help you ensure this is a good fit and expedite the shortlisting process or you can directly email me.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .
#prof J2W:CB3
Get job alerts by email.
Sign up now!
Join Our Talent Network!