Bilingual Customer Service Advocate I

Immediate need for a talented Bilingual- Customer Service Advocate I. This is a 04+ Months Contract opportunity with long-term potential and is located in U.S.(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-61131

Pay Range: $16 - $17.50/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• These openings are for supporting the call volume for our internal and external health plans.
• Answer incoming heatlhcare contact center calls and route appropriately to clinical staff.
• Gather and verify demographic information and document calls using standard computer software and systems.
• Use tools and apply problem-solving skills to identify immediate caller needs, including potential crisis calls; escalate crisis calls according to standard operating procedures.
• Use verbal communication strategies to effectively elicit information, gain confidence from caller and provide reassurance.
• Answer inbound call and make outbound calls according to department policies and procedures.
• Use active listening skills and interviewing techniques to accurately identify caller’s presenting concerns.
• Identify and employ alternative approaches to communicate with callers when encountering barriers.

Key Requirements and Technology Experience:

• Skills-Bilingual in English and Spanish, Call Center/customer service experienc and Typing and computer knowledge – 30+ WPM, customer service skills and basic computer literacy.
• High School Diploma
• Bilingual in English and Spanish (looking for 6  bilingual candidates for this class)    
• Call Center/customer service experience: 3 to 6 months required    
• Flexible in schedules (365 day operations, including holidays).  
• MUST be able to attend first 5 weeks of training with no time missed.
• Training Schedule: 9 AM - 6:30 PM CST (2 Weeks) Mon - Fri
• As a part of our hiring process, along with an option to directly connect with a Recruiter or apply online, we now offer a texting option to enhance your candidate experience.
• Click the link below which contains the job description and a few basic questions that will help you ensure this is a good fit and expedite the shortlisting process or you can directly email me.
  https://hire.glider.ai/connect/85157957

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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