FSO Technical Support / Deskside Support

Immediate need for a talented FSO Technical Support / Deskside Support. This is a 06+months contract opportunity with long-term potential and is located in Northborough, MA (Onsite). Please review the job description below and contact me ASAP if you are interested.
 
Job ID:25-66691
 
Pay Range: $20 - $22/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Requirements and Technology Experience:

• Key Skills;FSO Technical Support / Deskside Support .
• Capable of installing, removing, maintaining, monitoring and inventorying vehicle technology. 
• Must possess a diverse skill set that enables them to address a wide range of issues independently.
• Meet all Service Levels specified and be able to support and meet the requirements specified in the relevant Job Profile and/or their Contingent Person's Assignment. 
• Capable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges. 
• Capable of deploying or redeploying required OS images and builds (as well as, future images/builds) on compatible legacy hardware (Example: Win10, Win7, etc.).  
• Capable of virtual desktop activities, such as capacity planning, monitoring, provisioning, image maintenance, persistent and nonpersistent multisession tuning and management, cost optimization, incident management coordination with business owners. 
• Capable of ensuring device health is monitored, reported and remediated (DEX). 
• Capable of maintaining OS currency using established processes leveraging Service Rings. 
• Capable of performing Routine Technology Health Checks and capable of providing in-person services for items in the relevant service catalogue. 
• Capable of performing semi-annual tests, required remediation, and validation reports for the Code Blue emergency safety feature installed in vehicles, according to the Customer’s testing procedures provided to Supplier.  
• 24x7 availability, to be provided for the duration of the Major Incident.  
• Capable of offering remote and on-site technical services (proactive and reactive) Smart Hands to the Customer and its associates. 
• Capable of mobile devices support such as: Persona management, application access, device enrolment, OS maintenance and Device Firmware Updates (DFU). 
• Possess the skills, qualifications, and experience necessary to perform the Contingent Person's Assignment Work to high professional standards.  
• Have, as a minimum, the skill proficiency level, qualifications, and experience outlined in the relevant Job Profile, in the core skills for that Job Profile.  
• Maintain current versions of the technical certifications listed for the relevant Job Profile and stay current with technology updates relevant to that Job Profile
• Will have the Skills, qualifications, and experience necessary to perform the Assignment Work to high professional standards, which are at least industry standard professional levels in accordance with the relevant Job Profile requirements and the defined Skills
• digital-first and AI enabled resolution strategy through multiple operational strategies at Customer locations with potential visits to other office locations. 
• Event Support: Audio and Video Readiness, Event Planning, Communications 
• VIP/Exec level support capability. 
• Onsite and Field IT Operations: Vehicle Technologies, Smart Hands, Legacy Technologies, Storm Recovery Operations. 
• IT Software/Hardware Asset Management. 
• Issuing and acting on IT Incident and Request tickets that require higher trained individuals, including advanced software, hardware, and server related, etc.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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