Customer Service Representative

Immediate need for a talented Customer Service Representative. This is a 06+ Months Contract opportunity with long-term potential and is located in Troy, NY(Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-60613

Pay Range: $18 - $19/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Receives and responds to incoming customer/agent/employer inquiries.
• Communicates with customers, field staff, service centers, internal/external sales support and other industry companies through oral and written communication.
• Maintains current knowledge of contract and product provisions and administration of the Plan, and the processing systems related.
• Resolves routine errors requiring corrective processing.
• Demonstrates the ability to identify situations that require advanced technical knowledge or exception processing and refers the situation to a Supervisor.
• Reviews, research, and interprets records and reports to accurately make decisions.
• Decision making skill necessary for customer contacts.
• Ability to identify and evaluate problems and analyze customer inquiries and determines appropriate action.
• Performs other duties as requested.

Key Requirements and Technology Experience:

• Skills-Financial/ Insurance background, Customer Service / Calls handling and Bachelor OR Associates Degree.
• Strong problem-solving skills.
• Time Management skills.
• Basic typing and computer skills.
• Background in customer service, preferred.
• Strong interpersonal and written communications.
• The ability to work within a team and independently.
• High attention to detail.
• Securities Industry Essentials license required to convert to becoming a NW employee. 
  Then the Series 6 is required.
• Although NW doesn't cover the cost of the SIE, we do pay for the study materials and exam for the Series 6. 
• To become a NW employee an associate’s degree is accepted however a bachelor’s degree is preferred. 
• We do require mandatory overtime typically each quarter and the day after a holiday. 
• We are working a Hybrid model - 1 week in the office, 1 week home however contingent workers will be added to the hybrid rotation after in-person training and when we deem appropriate. 
• Background check and drug test required.

Our client is a leading insurance and financial services Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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