Technical Operation Support Specialist

Immediate need for a talented Technical Operation Support Specialist. This is a 06+ Months Contract opportunity with long-term potential and is located in Plano, TX(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:24- 48709

Pay Range: $25 - $29/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Technical Support-Respond to and resolve user-reported technical issues via various communication channels, including phone, email or in-person.
• Troubleshoot hardware and software problems on desktops, laptops, mobile devices and other IT equipment.
• Install, configure and maintain operating systems, software applications and peripheral devices.
• User Assistance-Provide guidance on how to use software applications, troubleshoot common user errors and offer training and self service tips when possible.
• Ensure a positive customer service experience by addressing user concern and inquiries promptly and professionally.
• Documentation and Knowledge Sharing
• Create and maintain documentation for IT procedures, troubleshooting guides and knowledge base articles.
• Share knowledge with colleagues and end-users to empower them to resolve common IT issues independently.

Key Requirements and Technology Experience: 

• Skills-Windows and Mac Support, PC Support and Monitor Installation, Network upgrades and support, Troubleshooting, Onsite Campus Support, Understanding of cabling (testing, running, repairing) and 
  Good communication.
• High School Diploma, GED or equivalent certification
• Relevant Certifications, such as CompTIA A+, CompTIA Network+ or Google IT Support Professional Certificate can be advantageous
• Strong problem-solving skills
• Excellent communication and interpersonal skills
• Patience and ability to convey technical information to non technical users.
• Understanding of cabling (testing, running, repairing)
• Flexibility to perform after-hours project work
• Familiarity with a variety of Operating Systems (e.g., Windows 10, Windows 11, MacOS)
• Knowledge of hardware components and basic networking concepts
• Ability to work independently and as part of a team.
• Bachelor’s Degree
• 5+ years of experience as an IT Professional
• 2+ years of experience using Google Suite
• Stay updated with emerging technologies and industry trends to enhance technical skills and provide innovative solutions. 

Our client is a leading Financial services Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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