Customer Service Advocate I

Immediate need for a talented Customer Service Advocate I. This is a 06+ Months Contract opportunity with long-term potential and is located in CA (Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-67339

Pay Range: $18 - $19/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Kindly take the assessments requested by the client with the links below:Customer Service and Computer Literacy:Link:
  https://hire.glider.ai/assess/57770375
  .
• Make 30-50 member calls in a workday.
• Punctual attendance.
• Client is dedicated to “Transforming the health of the community, one person at a time”. 
• The HEDIS department is focused on preventive care.
• We want to make sure our doctors are providing the best health care for our members. 
• The purpose of our member outreach program is to encourage our members to get necessary tests and screenings.  
• Customer service representatives will be calling health plan members to ask them about their medical care.
• If they haven’t completed their recommended tests and screenings, we encourage them to schedule those appointments, to keep them healthy.
• By helping them stay on top of their health care screenings, we are making a difference by helping them live long, healthy lives.
• The daily productivity of each customer service representative will be recorded and monitored.
• Since we are working with the member’s private health information, we must be sensitive to the nature of the calls, specific tasks include the following:
• Calling Client members regarding important preventive care.
• Utilizing database to track and document outbound calls & other programs and tools. We have an extensive training program.

Key Requirements and Technology Experience: 

• Skills-HEDIS, CSR, Call Centre, Outbound calling , Customer service , Healthcare. 
• Customer service experience.
• Basic Computer Skills (Word, Excel, Outlook).
• Strong verbal skills.
• High School Diploma or GED.
• Basic Computer Skills word, excel, Outlook.
• Spanish or other languages.
• Healthcare experience.
• Call Center experience. 

Our client is a leading Helthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .

#prof J2W:CB3