Engagement / Delivery Manager, AI Products

Immediate need for a talented Engagement Leader / Delivery Manager, AI Products (Spanish Bilingual). This is a Fulltime opportunity with long-term potential and is located in U.S (Remote). Please review the job description below and contact me ASAP if you are interested.
 
Job ID:25-55374
 
Pay Range: $130000 - $140000/annum.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

 Key Responsibilities: 

• This is 60-70% Functional & 30-40% Technical (No coding reqd.) role
• The role encompasses several critical responsibilities:
• Scope Management - Develop, clarify, and manage the project scope, defining deliverables and ensuring targeted outcomes are achieved.
• Requirement Collaboration - Collaborate with stakeholders to derive both functional and non-functional requirements essential for project success.
• Project Management Deliverables - Develop, maintain, and distribute standard project management deliverables such as implementation plans, project schedules, budgets, issues logs, meeting minutes, risk assessments, and status presentations to ensure successful project launches.
• Stakeholder Management - Manage internal and external stakeholders, subcontractor partners, and project team members, ensuring the accuracy of project data in internal systems.
• Presentation & Relationship management - Present project results to customer stakeholders through insightful recommendations.
• Build deep client relationships, network, and act as a thought partner, anticipating business problems and delivering exceptional service.

Key Requirements and Technology Experience:

• Looking for Engagement Leader - this is more Delivery Management/Engineering Manager role with expertise in managing "Conversation AI, LLM, NLP - for AI Product" projects

• Customer Facing
• Vertical Knowledge
• Product Knowledge
• Technical Knowledge
• 8 to 10 Yrs. Experience in Project / Program Management, account management, professional services or other direct customer facing role.
• Professional PM certification includes plausible PMP, Prince2, ITIL, Agile, SCRUM or equivalent.
• Experience of working on contact center technologies.
• Should be able to handle multiple projects at any given time.
• Demonstrated understanding of Project Management processes, strategies, and methods
• Experience working in a high-level collaborative environment with a focus on teamwork.
• Ability to predict challenges and seek to proactively head-off obstacles.
• Strong written and verbal communication abilities in English and, capable of effectively presenting ideas and engaging in social interactions in the required language.
• Travel appropriately 50% of the time to customer sites.
• Experience in deploying speech analytics / Conversational BOT / Agent Assist

Our client is a leading Business Process Outsourcing Industry, and we are currently interviewing to fill this and other similar fulltime positions. If you are interested in this position, please apply online for immediate consideration.
 
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