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Job Requirements of Service Desk Specialist:
-
Employment Type:
Contractor
-
Location:
Richmond, VA (Onsite)
Do you meet the requirements for this job?
Service Desk Specialist
Pyramid Consulting, Inc
Richmond, VA (Onsite)
Contractor
Immediate need for a talented Service Desk Specialist. This is a 06 months contract opportunity with long-term potential and is located in Richmond, VA (Onsite) . Please review the job description below and contact me ASAP if you are interested.
Job ID: 26-01971
Pay Range: $20-$22/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .
#was3J2W:CB3
Job ID: 26-01971
Pay Range: $20-$22/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Provide application support through remote access tools to resolve internal end user issues•
- Monitor and respond quickly and effectively to calls or chats received to the Client Desk
- Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
- Remotely access and support end user machines to achieve first call resolution
- Utilize Client as the ticketing tool to track and escalate tickets for end users
- Assist with onboarding of new Agents by training and allow others to shadow
- Perform other tasks as needed by the Service Desk Managers
- Supporting Client
Key Requirements and Technology Experience:
- Key Skills; Service Desk
- Troubleshooting
- ServiceNow
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .
#was3J2W:CB3
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