Customer Service Representative

Immediate need for a talented Customer Service Representative. This is a 06+ Months Contract opportunity with long-term potential and is located in P.S.T(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-69958

Pay Range: $18 - $19.32/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• As a part of our hiring process, along with an option to directly connect with a Recruiter or apply online, we now offer a texting option to enhance your candidate experience.
• Click the link below which contains the job description and a few basic questions that will help you ensure this is a good fit and expedite the shortlisting process or you can directly email me.
  https://hire.glider.ai/connect/85157957
• Advocates support inbound calls in a fast-paced environment, helping callers understand their benefits.
• Advocates are dedicated to addressing inquiries, issues, or concerns for both members and providers.
• Leverages a variety of communication channels to deliver timely, accurate, and personalized support during routine calls, with an emphasis on achieving First Call Resolution (FCR).
• All Advocates are expected to mitigate and prevent complaints from being escalated to resolve in initial contact.
• Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution.
• Maintains performance and quality standards based on established contact center metrics.
• Provides customer service in a high pace contact center environment over the phone, via live chats and emails.
• Documents all members or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications.
• Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance.
• Performs other duties as assigned.
• Complies with all policies and standards

Key Requirements and Technology Experience:

• Key Skills; Customer Service/Call Center Experience
• Healthcare experience
• MS Office Proficiency
• Data Entry and good typing speed
• Customer Service
• Multitasking- interacting and multitasking using multiple systems and programs simultaneously
• Active listening, Coachable, Team player
• Health Care Systems; Medi-Cal, Phone Etiquette

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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