Care Navigator

Immediate need for a talented Care Navigator. This is a 06+months contract opportunity with long-term potential and is located in Texas (Remote). Please review the job description below and contact me ASAP if you are interested.
 
Job ID: 25-62242
 
Pay Range: $22 - $26/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities: 

• Health Plan
• Call Center
• Would be working with MSC Department and assisting in taking calls for our STAR+PLUS member.
• Team is to cover and answer calls that come in through call center.
• This is to cover the SCs who are out in LOA, FMLA and the openings we have open.
• Self-starters, eager to learn, great customer service
• Every day they will learn and speak to different members and network providers to assist them with their needs.

 
Key Requirements and Technology Experience: 

• Key skills; Call Center
• Medicare
• Healthcare insurance
• Must haves:  good attendance, call center background; worked with MCO insurance
• Nice to haves: background in Service Coordination, and call center experience.
• Disqualifiers: no call center experience, upcoming extended PTO/time off
• Performance indicators:
• Software Skills: Will be using various software on the job: Microsoft Office Suite, Avaya, Zoom, Skype
• Experience of learning different Medicaid products
• These positions work in a Call Center setting where the contractors are on a phone queue
• Top 3 must-have hard skills  
• Level of experience with each
• Candidate Review & Selection    1    Customer service, call center experience
• Computer knowledge, specifically Excel and other Office features (Teams, Outlook, etc.…)
• Insurance background. 
• Education/Certification ;High school Diploma or GED.   
• Preferred: BA in Social Work or Healthcare Mgmt, LVN, CNA, CMA, RT, Pharmacy Tech

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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