HR Service Delivery Manager

Immediate need for a talented HR Service Delivery Manager. This is a 15 months contract opportunity with long-term potential and location in San Diego CA (Hybrid). Please review the job description below and contact me ASAP if you are interested.
 
Job Diva ID: 26-03283
 
Pay Range: $69 -  $70/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Execute HR Service Delivery strategy by improving service quality, workflow efficiency, and the digital employee experience across ServiceNow HRSD.
• Support governance routines by maintaining global HR service taxonomy, ensuring services follow enterprise standards for classification, design, and discoverability.
• Drive continuous improvement by reviewing service metrics, employee feedback, case trends, channel performance, and workflow opportunities.
• Partner with Service Owners, Service Delivery Leads, and COEs to refine services, address pain points, and implement enhancements aligned with HRSD governance and roadmap direction.
• Collaborate with People Experience and platform teams to enhance the Employee Service Center’s usability, navigation, personalization, and accessibility.
• Support optimization of AI-enabled channels (Virtual Agent, chat) by monitoring containment, assisting with improvements, and coordinating refinement with platform teams.
• Contribute to release readiness by validating service changes, ensuring documentation and communications are prepared, and supporting adoption activities.
• Partner with reporting and analytics teams to maintain dashboards, review performance, and identify improvement opportunities across the service ecosystem.

Key Requirements and Technology Experience: 

• 5 years in HR Operations, HR Service Delivery, Shared Services, or HR technology (ServiceNow preferred).
• Understanding of ServiceNow HRSD including Employee Center, case/knowledge models, taxonomy, and digital support channels.
• Experience driving continuous improvement initiatives or service optimization programs.
• Strong analytical skills with the ability to interpret data and translate insights into action.
• Ability to collaborate globally across COEs, operations teams, and technical partners.
• Clear communicator who can simplify complexity and influence change.

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy 

.

#sanJ2W:CB3