IT Service Advisor

Immediate need for a talented IT Service Advisor. This is a 06+ Months Contract opportunity with long-term potential and is located in Nashville, TN(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:24-40381

Pay Range: $50 - $55/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Our team is seeking a seasoned technology professional to assume the role of Integration Analyst with a focus on platform integration/migration.
• The Integration Analyst is a key member of the team who will work closely with Program Managers, Solution Architects, Business Systems Analysts, and key stakeholders to Client and deliver solutions pertaining to our platform migration.
• This individual will serve a key point of contact and will play a critical role in ensuring our processes and connections are documented and migrated successfully into our new platform.
• What you’ll do: You will be the primary liaison between the Business, Technology, and the Vendor for all things related to the discovery and support of the vendor migration.
• You’ll build relationships with your stakeholders to understand their needs and convert those needs into requirements and solutions for IT and for the vendor.
• You will lead coordination of cross-functional teams including (but not limited to): implementation, enhancements, and integrations.
• You’ll also help troubleshoot any system issues, and you’ll work closely with the vendor to ensure that we address any future state engagements/enhancements that may affect migration.
• The ideal candidate will be comfortable working with ambiguity & reasonable autonomy, researching & reading documentation, asking probing questions, solutioning, and driving items to completion.
• Discovery: Independently lead effort to Client vendor contacts, details, and document requirements and any potential future changes at vendor that could affect migration efforts.
• Analysis: Ability to organize data and analyze into actionable steps for vendor re-connection.
• Function as the primary analyst, distilling and interpreting needs to formulate a comprehensive and coherent technology solution.
• Serve as the primary technical contact for research and analysis.
• Communication: Maintain and manage all outgoing and incoming communications both internally and externally.
• Implementation: Lead the end-to-end migration of re-connecting vendors to new environment including coordination with vendor staff, communication with business stakeholders and internal staff, ensuring internal teams have intake requests, validation of credentials/access for vendor, and tracking of progress of all migration activities to closure.
• Administration: Serve as the primary point of contact for information, documentation, resolving issues, and identifying gaps.
• Collaborative Leadership: Foster collaboration among cross-functional teams.
• Technical Support: Provide comprehensive support and troubleshooting expertise to ensure issues/requests are documented and tracked.

Key Requirements and Technology Experience:

• Skills-4+ years of exp as a Business system analyst, 2 years of exp in File Transfer Protocol/Secured File Transfer Protocol, Exp in ITIL/ITSM in managing vendor integration.
• Technical Proficiency: A technical understanding of file shares, file transfers, gateway connectivity, sFTP setup, SSO, application connectivity/whitelisting and technical skills to implement/migrate new and existing vendors.
• Communication Prowess: Exceptional communication skills to convey technical nuances simply and facilitate productive dialogue with stakeholders at various organizational levels.
• Ability to communicate complex technical information to a variety of audiences (technical and non-technical).
• Execution Excellence: Ability to effectively prioritize work, balancing support with project driven action items, along with exceptional organizational skills.
• Ability to work independently and as part of a team.
• Innovative Aptitude: Proven ability to think innovatively, offering strategic insights and Client approaches to facilitate moving past roadblocks. 

Our client is a leading Health insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. J2W:CB3