Insurance Specialist – Customer Service Representative

Immediate need for a talented Insurance Specialist – Customer Service Representative. This is a 08- 12+ Months Contract opportunity with long-term potential and is located in Fort Washington, Pennsylvania (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-70660

Pay Range: $25 - $30/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Respond promptly and professionally to incoming telephone calls, chats, and tickets.
• Assist with order problems, exchanges, edits, and tracking.
• Develop a knowledge of insurance products, services, etc., and effectively convey this information to customers.
• Understand and resolve compliance issues in accordance with policies and procedures.
• Be an active team member and support overall teamwork and morale.
• Adhere to all established procedures, policies, and safety rules.
• Maintain established performance levels.
• Provide superb customer service and professionalism with a strong ability to diffuse customer concerns.
• Evaluate individual customers' needs and propose additional insurance products based on personal and business needs.
• Reconcile client payments against the policy administration system.
• Maintain customer records by updating account or policy information.

Key Requirements and Technology Experience:

• Skills-Property and casualty experience,Umbrella policies/ umbrella coverage and Commercial insurance.
• Three to five years of experience in personal insurance background working with umbrella coverages.
• Demonstrated relationship-building skills evaluating individual insurance needs and offering appropriate products/solutions relating to personal lines of umbrella coverage.
• Prior experience working in a call center environment.
• Demonstrated skills and abilities to be purposeful and solve complex issues.
• Experience with CRM – Customer Relationship Management System preferred.
• Possess excellent written communication skills for customer correspondence; able to speak broadly and question customers' needs.
• Ability to identify process efficiencies and manage daily activities in a thorough and accurate fashion.
• College degree preferred, or equivalent years of industry experience with a high school diploma.

Our client is a leading financial services Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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