Systems Analyst (Contact Center)

Immediate need for a talented Systems Analyst (Contact Center). This is a 18+months contract opportunity with long-term potential and is located in Westlake, TX (Onsite). Please review the job description below and contact me ASAP if you are interested.
 
Job ID:25-67530
 
Pay Range: $80 - $82/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Requirements and Technology Experience:

• Key Skills: Systems/Business Analysis
• Contact Center experience: Vendors like Genesys, Nice CXOne, Amazon Connect, Verint, etc.
• Experience with workflow design, data analysis, data visualization, and impact analysis.
• Optimally evaluate client’s need and business processes.
• Translate, communicate, and detail the requirements to the Agreement Express solution.
• Skilled at documenting requirements and communicate workflow through diagrams (e.g. build process flow diagrams, integration diagrams, finite state diagrams, customer experience maps etc.)
• Proven ability to succinctly communicate solution and requirements to customer and internal team.
• Excellent facilitation skill to collaborate with the clients through way we make decisions and gain consensus to reach sign-off.
• Possesses problem solving skills with the ability to take initiative, draw conclusions, and communicate ideas to peers and leadership.
• Proven experience with workflow design, data analysis, data visualization, and impact analysis.
• Can work on multiple projects simultaneously.
• Strong written and verbal communication skills.
• Technical wring experience a plus.
• 5-7 years transferable experience.
• Bachelor’s degree or equivalent experience; Contact Center experience and Business Analysis certification desirable.

Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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