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Job Requirements of Member outreach representative:
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Employment Type:
Contractor
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Location:
Louisville, KY (Onsite)
Do you meet the requirements for this job?
Member outreach representative
Pyramid Consulting, Inc
Louisville, KY (Onsite)
Contractor
Immediate need for a talented Member outreach representative. This is a 03+months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-70870
Pay Range: $22.50 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .
#prof J2W:CB3
Job ID:25-70870
Pay Range: $22.50 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Shift: Prefer Central Time Zone 8:30-5:00 Overtime not required.
- The monthly metric goals are Conversions-the number of appts made during a successful call: 20% meets expectation-30% exceeds expectation
- Quality Audits: 92% or better per audit
- Call volume: 1000 or better
- HRAs Completed: 68 or better
- Care Gap Assessments Completed: 200 or better
- Adherence to schedule: 90% or better
- Consistent engagement as a WFH employee as seen in the Cloud Dialer Power BI report.
- Client required training, role specific training and meet the team.
- Key Skills:Call Center/Customer Service, Healthcare, Member services .
- Proficient with Microsoft 365 and other software programs.
- Good communication and documentation skills with members facing medical needs.
- Good time management skills as this is a remote position.
- Bilingual is a plus.
- Call center experience.
- Medical background.
- High school plus work experience.
- Microsoft 365, Genesys.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .
#prof J2W:CB3
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