Senior IT Operations Analyst

Immediate need for a talented Senior IT Operations Analyst. This is a 12+ Months Contract opportunity with long-term potential and is located in Bozeman, MT  (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:24-41713

Pay Range: $37 - $39/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• The Sr. IT Operations Analyst will demonstrate strong knowledge and developing expertise in end user technologies.
• Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.
• Strong orientation to customer service and delighting customers
• Successfully executes all assignments timely and within acceptable quality levels
• Works collaboratively with team members when issues present themselves; does not settle for not knowing the outcome or resolution steps for important issues
• Effective communicator and problem solver – documents process and trains team members with ease
• Identifies knowledge gaps and closes them; demonstrates consistent intellectual curiosity and drives to learn more and self-develop himself/herself
• Perform all job functions consistent with  policies and procedures
• Assist with IT infrastructure improvements . Interact as needed with the IT service provider and  stakeholders.
• Provides timely technical assistance to  staff concerning the use of computer hardware and software, including office applications, operating systems, printing, and hardware installation.
• Configure workstations and user accounts, including phone, Ethernet, computer, docking station. Provide equipment and services orientation to new employees.
• Facilitate help desk ticket resolution between employees and IT service provider and serve as escalation point to employees with unresolved open tickets
• Maintain equipment and software inventory. Coordinate the purchase of new workstation, software, and license renewals.
• Perform other  task and duties as required.
• Assist with program account creation, account setup and account access.

Key Requirements and Technology Experience:

• Skills-Microsoft 365 , Active Directory Users and Groups ,Azure AD , JAMF , Intune , IMAC.
• 5+ Years of Experience.
• Extensive experience with Mac (80%) and Windows (20%) client operating systems and troubleshooting problems with Mac and Windows related software, including: Microsoft 365 ,Active Directory Users and Groups,Azure AD ,Jamf and Intune.
• Configuration/deployment management tools such as JAMF, Intune, etc..
• Endpoint Detection & Response Tools such as Sentinel One and Microsoft Security
• Group Policy
• Email security
• Solid understanding of network connectivity. Wireless and wired.
• Automation and central deployment experience.
• The ideal candidate will have a primary understanding of designing, deploying, and troubleshooting client endpoints.
• Strong analytical and deep-dive problem solving skills across multiple disciplines. (HW, OS, Network, etc.)
• The ability to prioritize and field service requests and incidents, via ticket, phone, and occasional ad-hoc walk-ups individually and assisting team members.
• Understand ITIL Concepts (certification is a plus)
• IT Service Management tooling (ServiceNow, Fresh Service, etc..)
• Management and deployment experience of 3rd party software platforms and solutions
• Vendor management experience
• Well organized with strong asset and license capacity planning experience
• Ability to deploy and support misc. office equipment (printers, projectors, video conf.).
• Experience with physical security management solutions
• Excellent interpersonal skills
• Flexibility to support after-hours escalation & support
• Familiarity with aviation and Part 139 airports a plus
• Bachelor’s degree in information systems or related degree; or equivalent combination of education, training certifications, and experience.

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#Del J2W:CB3