Care Management Support Coordinator II

Immediate need for a talented Care Management Support Coordinator II. This is a 06+ months contract opportunity with long-term potential and is located in Arizona or Texas(Remote; MST). Please review the job description below and contact me ASAP if you are interested.
 
Job ID: 25-65813
 
Pay Range: $23 - $24.75/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities: 

• Shifts: Monday - Friday 8am - 4:30 pm
• Tuesday & Wednesday required onsite - 1 additional day as well - 2 days’ work at home
• The Community Connections Help Line (CCHL) is a resource and referral source for all callers with social service needs.
• Not only does the Community Connections Help Line assist client members, but they are also open to the public, assisting everyone and anyone with social service needs.
• If a caller is in need or requesting additional assistance with one of the Social Services, you will assist the caller with the following:
• Assistance Categories - Below is a brief description of the different services our CCHL team can assist callers by locating resources.
• (Clothing, Financial, Food)
• Community Services
• Family Services
• Health/Medical Services
• Describe the performance expectations/metrics for this individual and their team:
• Inbound AHT 
• Outbound AHT
• Quality 
• SLA 80% in 30 seconds or less (group goal not individual)
• Limiting wrap up if it begins to affect overall AHT (AHT is calc'd as time on the phones plus wrap up activities)
• Monthly average
• Goals are set each month by leadership and are subject to change depending on the needs of the department. 
• Currently, Inbound AHT 90%

Key Requirements and Technology Experience: 

• Key skills; Providing referrals for Medicare is a huge PLUS, one of the largest struggles is new hires not understanding which referrals are appropriate for the given situation
• 2-3 years managed care setting, medical office or facility setting with demonstration of medical administration duties and call center experience.     
• Referral knowledge or experience, providing referrals. Good Tenure with previous employer
• Bi-Lingual Candidate (Spanish)    
• Customer service- Medicare/Medicaid services
• High school diploma or equivalent    
• Providing referrals for Medicare is a huge PLUS, one of the largest struggles is new hires not understanding which referrals are appropriate for the given situation
• 2-3 years managed care setting, medical office or facility setting with demonstration of medical administration duties and call center experience.     
• Referral knowledge or experience, providing referrals. Good Tenure with previous employers.
• Knowledge of medical terminology in Medicare/Medicaid field.    
• List qualifications, what programs have they used? Wants this person to be able to be a multi-tasker. (Citrix, Microsoft, Teams, Excel)
• High school diploma or equivalent   
• Typing Per Minute is appliable
• What previous job titles or background work will in this role?
• Customer service experience as there is a certain work ethic that comes with this role and with taking calls.
• Social Service work
• Knowledge in Community Assistance programs

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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