Senior Technical Support Manager

Immediate need for a talented Senior Technical Support Manager. This is a 12+ months contract opportunity with long-term potential and is located in Charlotte, NC(Onsite). Please review the job description below and contact me ASAP if you are interested.
 
Job ID: 25-69730
 
Pay Range: $50 - $55/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities: 

• Assess, plan and communicate steady state upgrades/patches to key stakeholders and senior management.
• Develop and document tagging specifications for web and mobile app tracking, ensuring alignment with business and marketing objectives
• Configure and deploy analytics tags using the Adobe Experience Platform
• Oversee end to end availability of all application and infrastructure components.
• Act as an Client methodology process expert to participate in Discovery Phase to assist with scoping effort for application teams.
• Create detailed tagging specifications outlining data layer requirements, variables, and event tracking
• Review existing workflow and systems to reduce duplication of effort and inefficiencies.
• Analyze new technology solutions and Leverage existing technology to drive completion of business goals.
• Utilize Adobe Analytics and other reporting tools to validate data and provide insights
• Act as an owner and single point of contact for Client business users for platform availability.
• Support homegrown and COTS databases on Oracle, SQL Server and exadata.
• Act as an Client methodology and process expert to develop technical solutions with a consultative approach..
• Manage application severity incidents and bring to a quick resolution by partnering with cross-functional IT Team and LOB partners to manage application severity incidents to quick resolution.
• Review and approve root cause analysis and preventative action items.

 
Key Requirements and Technology Experience:  

• Key skills; Tools or Technologies: Adobe Analytics, Adobe Experience Platform Launch (Adobe Launch), Chrome DevTools (Network tab, console), JavaScript, SQL Server, JSON/Data Layer structures, HTML/CSS (for implementation awareness), Observe Point, Jira, Confluence;
  tag management systems Adobe Launch and/or Google Tag Manager,
• 3+ years of IT infrastructure experience preferred.
• Broad and deep understanding of technical concepts in multiple specialized fields to develop technical solutions with a consultative approach.
• Working knowledge of all aspects of the development life cycle and an exposure to various current software development methodology approaches.
• Proficiency with incident management, root cause analysis and resolving production application issues with both short term and long-term solutions.
• Proficient with standard development tools.
• Ability to multi-task in a fast-paced environment while prioritizing work items appropriately.
• Ability to manage and support enterprise business applications by leveraging internal and external teams along with third-party vendor solution.

Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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