Collections Specialist

Immediate need for a talented Collections Specialist. This is a 12+months contract opportunity with long-term potential and is located in Phoenix, AZ (Onsite). Please review the job description below and contact me ASAP if you are interested.
 
Job ID:25-56588
 
Pay Range: $18 - $21/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Service both inbound and outbound phone calls across all client product lines through automated and manual outbound dialing in an attempt to collect payment and/or arrange for payments, utilizing effective telephone collection techniques and principles while meeting call service levels.
• Under close supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security.
• With close supervision, negotiates mutually satisfactory payment arrangements within defined guidelines.
• Follows all applicable local, state, and national laws and regulations surrounding the collection industry and within the client's standards.
• Under close supervision, completes required account verification and account maintenance.
• Documents all pertinent customer contact information and updates collection attempts/call results into the appropriate database.

Key Requirements and Technology Experience:

• Key Skills:Debt Collections; Call Center Environment; Make Outbound Calls; Auto-dialer; MS Excel .
• Must have negotiation skills, communication skills, and problem-solving skills.
• 2 or more years of combined customer contact, sales, or collections experience in the financial services industry.
• 6 months of computer experience required, utilizing multiple computer applications in a Windows-based environment.
• MS Excel, MS Word, and Auto-dialer experience is highly preferred
• Strong verbal and written communication skills.
• College degree preferred.

Our client is a leading Banking Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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