Business Process Analyst I

Immediate need for a talented Business Process Analyst I. This is a 12+months contract opportunity with long-term potential and is located in Detroit ,MI (Hybrid). Please review the job description below and contact me ASAP if you are interested.
 
Job ID:24-48001
 
Pay Range: $30 - $35/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Provide superior customer experience ensuring all escalations, to our support mailbox, are handled professionally, timely, and accurately.
• Key customer support, as needed, ensuring we’re exceeding their expectations.
• Brings operational and settlement/payment expertise to support the implementation of new operational processes and/or enhancements to existing processes.
• Daily monitoring and reconciliation of settlement / payment activities and prompt resolution of any discrepancies.
• Identification and clear escalation of potential risks and issues to leadership.
• Ensures all desk policy and procedures are maintained and accurate.
• Miscellaneous duties as assigned  .

Key Requirements and Technology Experience:

• Key Skills: Vendor Management 
• Auction / Bid 
• Critical thinking/problem solving; 
• Strong MS Office skills, particularly Excel. 
• Strong professional communication skills – written and verbal;
• Excellent time management.
• Intermediate knowledge of Microsoft Office applications including MS word, Excel, Access, and Outlook Must be critical thinker and effectively troubleshoot issues to identify solutions to customer needs Possesses excellent organizational and time management skills .
• Projects a professional phone and email manner .
• Possesses excellent communication skills (verbal, written, listening).
• Completes multiple tasks and assignments with minimal supervision.
• Maintains high levels of motivation, performance, and personal integrity aligned with Client corporate values Identifies areas for continuous improvement and make recommendations and/or implement solutions Is dependable and reliable.
• Maintains a positive attitude and cooperative spirit; a “can do” attitude Maintains sensitive and confidential information.

Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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