Customer Support II – Dispute resolution Analyst

Immediate need for a talented Customer Support II – Dispute resolution Analyst. This is a 06+ Months Contract opportunity with long-term potential and is located in Tucson AZ (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-91450

Pay Range: $15 - $17.02/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Customer Refund Processing: Review and process a high volume of customer-requested refunds.
• This involves meticulously reviewing submitted receipts and supporting documentation to ensure data validity and compliance with refund policies.
• Incident Management & Escalation: Discern when customer incidents arising during the refund process or other interactions, require escalation to management or specialized teams.
• Volume Support & Cross-Functional Tasks: When refund volumes are low, the role will pivot to support other critical business operations, including:
• Responding to customer inquiries via email.
• Reviewing and validating Sales Tax Exemption Certificates.
• Performing light research on customer accounts to ensure accurate billing and responding to related customer inquiries.

Key Requirements and Technology Experience:

• Skills-Customer Dispute Resolution, Order Management , Customer support
• Prior billing and/or operations experience
• Ability to utlize multiple software apps
• Customer service skills / customer empathyExceptional Attention to Detail: Proven ability to meticulously review documents and data for accuracy.
• Strong Analytical and Discretionary Skills: Ability to analyze information and make sound judgments regarding refund eligibility and escalation needs.
• Excellent Communication: Clear and professional communication, both written and verbal, for customer interactions and internal team updates.
• Adaptability: The ability to pivot quickly between different tasks and responsibilities based on immediate business needs.
• Familiarity with CRM and ERP Systems: Some experience with operational systems, particularly Salesforce and Oracle, is highly beneficial.
• Proficiency in Google Suite: Experience using Google applications (Docs, Sheets, Gmail, etc.) for communication and documentation.

Our client is a leading financial technology Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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